Refund Policy

Once-off website builds

• Your deposit is refundable in full if you cancel before work begins.
• Once work has begun, the deposit is non-refundable.
• If you cancel mid-project, completed work is billed against your deposit, and any remaining balance is refunded.

Subscription plans

• Monthly subscription fees cover services already rendered (hosting, maintenance, and support for that month) and are non-refundable.
• Cancelling your subscription stops all future billing. You can cancel directly from your account dashboard or by emailing us. Your website remains online until the end of your current paid billing period.
• No pro-rata refunds are given for partial months.

Annual care plans

• The annual fee is paid in advance and covers your domain renewal plus a year of hosting and administration. Once the year has started and your domain has been renewed, the fee is non-refundable.
• Cancelling stops all future annual renewals. Your website and domain stay active until the end of the year you have paid for.
• No pro-rata refunds are given for unused months of an annual plan.

Billing errors

If you are charged incorrectly or charged twice due to an error on our side, the incorrect amount will be refunded in full.

Non-refundable third-party costs

Domain registrations are paid to third-party registrars and are non-refundable.

How to request a refund

Email info@indivision.co.za with your name, the payment date, and the reason for your request. We will respond within 2 to 3 business days. If a request is declined, we will explain why.

Refund method and timing

Approved refunds are processed to your original payment method via Paystack within 7 to 10 business days of approval.